Shipping policy

Shipping Policy

Delivery Times

We process orders within 1–3 business days after payment has been received.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs, holidays, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

Please allow a few days for tracking information to become active.

Delays or Lost Packages

If your order has not arrived within the estimated delivery period, please contact us at the email address provided on our website. We will help you check the status of your shipment.

Please make sure that your shipping address is correct when placing your order. Novexa is not responsible for delays caused by incorrect or incomplete shipping information.

Customs & Import Fees

For international orders, additional customs duties, taxes, or import fees may apply depending on the destination country. Any such charges are the responsibility of the customer.